Frequently Asked Questions

Your guide to gear, shipping, and the perfect setup.

How do you ensure safe shipping for vinyl and turntables?

We use specialized, heavy-duty double-walled cardboard boxes and reinforced padding designed specifically for fragile audio equipment and vinyl records to prevent warping or impact damage.

What is your return policy on opened electronics?

Most electronics can be returned within 30 days of purchase. However, items must be in original condition with all packaging; a restocking fee may apply to opened high-end equipment.

Do you offer international shipping for heavy audio gear?

Yes, we ship globally. Shipping rates for turntables and speakers are calculated at checkout based on the weight and destination, including any applicable customs duties.

Are the turntables you sell pre-calibrated?

Many of our 'Lab-Spec' bundles come pre-calibrated. For individual units, we provide detailed setup guides and offer customer support to help you balance your tonearm and set tracking force.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and financing options through Affirm to help you invest in your dream setup over time.

What should I do if my record arrives warped?

Please contact our support team within 48 hours of delivery with a photo of the defect. We will provide a prepaid return label and issue a replacement immediately.